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Getting Care

From routine care and advice, to accessing a specialist, pharmacy services, and supportive care services, Kaiser Permanente Washington has the tools and resources to support you and your health needs.

Routine care and care advice We know your schedule is packed with work and family responsibilities, so we make getting health care as convenient and flexible as possible. Many of our flexible care options are accessible whether you seek care at a Kaiser Permanente medical facility or not.

24/7 Care Chat Chat online with a Kaiser Permanente provider to get immediate care, treatment, and prescriptions, if necessary. Must be 18 years or older. Parents can chat for children, with some privacy restrictions for teens. You can also sign in to your secure account and schedule an appointment at our medical facilities.

Online visits Go online for a quick diagnosis for common conditions and prescriptions. You’ll hear back within 2 hours, 7 days a week, 9 a.m. to 9 p.m.

24/7 consulting nurse If you have an injury or troubling symptoms when our offices aren’t open, you can call our consulting nurse helpline at 1-800-297-6877 or 206-630-2244. The nurses are available 24 hours a day, 7 days a week. They will assess your situation and help you decide on next steps — whether that’s self-care, an appointment with a provider, a visit to a nearby walk-in clinic, or a trip to the nearest emergency facility.

Walk-in clinics Find hours for walk-in clinics at our medical facilities in Everett, Olympia, Puyallup, Tacoma, and Riverfront in Spokane. No appointment is needed.

Office visits Call your personal provider’s office to schedule routine visits for preventive care or to discuss symptoms or health issues. At Kaiser Permanente, we’ll make every effort to get you an appointment with your personal provider at a convenient time. You can also sign in to your secure account and schedule an appointment at our medical facilities.

Phone appointments Providers at Kaiser Permanente medical facilities often schedule phone appointments with established patients for problems or follow-ups that can be handled via a phone visit.

Email your doctor If you get your care at Kaiser Permanente medical facilities, you can sign in to your secure account and email your provider’s office with nonurgent medical questions, and get a response within 2 business days.

Women’s health care In addition to having a personal provider, women can self-refer to women’s health care providers for routine reproductive health care, gynecological care, maternity care, and general preventive care such as Pap tests and breast exams. Women’s health care providers include specialty doctors such as gynecologists and obstetricians, and physician assistants or nurse practitioners specializing in women’s health.

On the go? Try the Kaiser Permanente Washington mobile app. Access the kp.org/wa secure member services from your smartphone once you’ve registered and signed in. Use your member ID number and password to activate the app, and you’ll be ready to use the secure features anytime.*

*Note that Kaiser Permanente has numerous apps for downloading, but you’ll want the Kaiser Permanente Washington app with WA prominently highlighted.

Specialty care Through your health plan you have access to a variety of specialty care services, including mental health and alternative care such as chiropractic and massage therapy. When you need specialty care or services, your primary care provider can recommend a specialist in your plan, or you can choose another network specialist if you are on an Access PPO plan. At Kaiser Permanente medical facilities, you can see many specialists without a referral. Check your Evidence of Coverage for details.

To learn more about providers near you, call Member Services or go to kp.org/wa/directory.

Getting prescriptions filled Prescriptions can be filled at any Kaiser Permanente WA Core network pharmacy, including pharmacies located at Kaiser Permanente medical facilities, or through our mail-order service.

Kaiser Permanente WA Options members can get prescriptions at any Access PPO network pharmacy, including pharmacies in the OptumRx national network, or through our mail-order service.

For detailed information, visit Pharmacy Services.