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For Current Members

For current Kaiser Permanente Washington members, your member number will not change, and if you are registered for online services your access will not be disrupted. You may receive a new ID card if you switch to a plan with a different provider network, like SoundChoice or Access PPO plans (or to a Core HMO plan if you are not on one). If you have questions about your current membership, please call Member Services at 1-888-901-4636 (TTY 711).

For new members

Kaiser Permanente Washington provides the no-hassle way to better health. After you’re enrolled, you’ll have all the support you need to get started.

Getting started

As a new member, it’s easy to get started. Our New Member Welcome Team is here to guide you as you transition your care. In your first few weeks as a member, you’ll receive a welcome call and a member guide with important numbers, information on accessing primary, specialty, emergency, mental health, urgent care, and more. You will also receive member ID cards for you and your covered family members.

To get started, here are the 3 steps to take:

  1. Register for online services
  2. Transfer your prescriptions
  3. Find a doctor

Online services and mobile app

Once you have your member ID card and member number, you can register for our online services, where you can transfer and refill prescriptions, view coverage documents, and pay bills. These services are available to all members, regardless of where you get care. If you receive care at a Kaiser Permanente medical facility, you can also schedule appointments, e-mail your provider’s office with nonurgent questions, access your medical record, and see lab results.

Once you are registered, you'll have access to our live online chat service. Use this feature to chat with a care provider about a medical concern 24/7, with a pharmacist about a prescription or with Member Services. Chat and other features are also available through our mobile app.

Transferring prescriptions

It’s easy to transfer your prescriptions so your treatment is uninterrupted. Call us for help at 206-630-0029 or 1-888-844-4607. Or register online and create an account to transfer your prescriptions yourself. After your prescriptions are transferred, you can save time and gas with our mail-order pharmacy.

Find the right provider

Having a provider you can connect with is important for you and your family. Our online provider profiles let you browse among many excellent providers and convenient locations in your area. View providers at kp.org/wa/directory or call us for help.

For members on an Access PPO plan, view additional in-network providers at fchn.com or myfirsthealth.com.

Transition your care

If you or a family member are dealing with a health issue, you might want extra help transitioning your care. Call the New Member Welcome Team at 206-630-0029 or 1-888-844-4607 (TTY 711) for support if:

  • You have a scheduled surgery
  • You’re taking a prescription drug or using medical equipment
  • You’re pregnant and receiving prenatal care
  • You’re following an established treatment plan
  • A health provider is working with you to manage a medical condition